What information is available through First Financial's eStatement program?

Members can receive their monthly account statements and newsletter, free via email and our secure web browser.

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How much does First Financial's eStatement service cost?

There is no charge for our eStatement service. In fact, once you're enrolled in eStatements, you'll be eligible to receive free of charge special credit union product offers via email.

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Is my eStatement account information protected from others viewing it?

Your information is protected with the latest security features and requires a password, that only you will know, to access the information. First Financial's eStatement program also uses 128-bit encryption security to ensure that your private information stays private.

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What kind of computer equipment and software program is needed to use First Financial's eStatements?

You do not need any special computer configuration or software program to access your eStatements. All you need is a computer, a modem, Internet access, and an Internet browser that supports 128-bit encryption.  Netscape Navigator 4.75 or higher,  Microsoft Internet Explorer 5.5 or higher, CompuServe 2000, and AOL 5.0 or higher provide the security encryption required for First Financial's eStatement service.

What if my Internet browser is not one of the versions needed to access my account information?

Both Netscape and Microsoft offer free download upgrades of their browsers on their respective homepages. The icons above will link you to the browser's download page.

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How do I view my monthly eStatement?

Your statement can be accessed by:

  1. Double clicking on the link in the email notification.
  2. Visiting First Financial's homepage (www.fffcu.org) and then click on the "eStatements" button.

  3. Accessing the "eStatements Login" under the "Online Banking" menu also located on the homepage.

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What if I accidentally delete my email notification that my eStatement is ready?  Can I still view my eStatement?

Even if you delete the email notification you can access your eStatements through the eStatement Login button (see below) located in the upper right hand corner of the First Financial's homepage at www.fffcu.org.

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What if I no longer want to receive my statement electronically? How do I stop receiving eStatements?

You can switch back to the paper version of your statements at any time. Contact one of our Member Support representatives at (800) 537-8491 or by email at eStatements@fffcu.org and ask to change your statements back to paper.

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Can I have my eStatement email notification sent to two different email addresses?

No. Currently our system is limited to one email address per eStatement member.

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How can I get a paper copy of my statement? Can I get both an eStatement and a paper statement?

You can always print a statement from your library of online statements and notices. You may also request an occasional paper copy of your statement, by calling (800) 537-8491. We cannot provide both an electronic and paper statement simultaneously on a monthly basis.

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How do I change my password if I forget it or think it has been compromised?

If you have forgotten your password you may use our "Forgot Your Password" feature on the eStatement login page or you may contact a credit union representative at (800) 537-8491 and your password will be reset. The next time you log on you can change your password to one of your choice by using our "change password" feature located near the bottom of the Available Statements and Notices library.

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Is the password case sensitive?  Can you use symbols, such as dashes, dollar signs, etc.?

Your eight to twenty character password is case sensitive and the password field supports all characters on your keyboard.

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Can a joint member enroll an account for eStatements?

For privacy reasons, only the primary member can enroll an account for eStatements.

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Can I get my credit card statements via eStatements if I enroll my account?

Monthly credit card statements are not available with FFCU's eStatement service.

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How do I notify the credit union of changes in my email address?

You can contact a credit union representative at (800) 537-8491 or by email at

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When will my eStatement be available for online viewing?

Your eStatement will be available approximately by the first week of each month.

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How long will my eStatement(s) remain “online”?

First Financial’s eStatement service builds over time, a twelve month archive of your eStatements. Only 12 months will be archived. Please print or download your statements for long-term storage.

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Can my eStatement information be exported to other programs?

First Financial's eStatements can be saved as a text file and imported into Microsoft Word or another text program. 

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Call: 1(800) 537-8491
First Financial is an Equal Opportunity Lender
Copyright © 2002 First Financial Credit Union. All rights reserved.