Attention Members: New Fraud Prevention Service

In our continuing efforts to keep your accounts secure, we’ve improved our alert system for potential fraud.

Here’s how it works:

  1. When potential fraud is detected, you will receive an automatic email notification from

    ​First Financial Credit Union, with the option to reply with “fraud” or “no fraud.”

  2. One minute after the email, you will receive a text alert from 32874 between 7am and 9pm, which also has the “fraud” or “no fraud” option. (*SEE BELOW)
  3. If there is no response received from you, five minutes after the text alert, you will receive automatic phone calls to confirm or deny fraud.

Remember – our messages will never ask for your PIN or account number.

 *The phone number for our Fraud Center has changed to 1-800-417-4592. If you add this number to your phone contacts and label it “Fraud Center,” it will display whenever you get a call from this number.

Sign up for our smsGuardian™ service and you’ll start receiving text messages about certain activity on your First Financial Platinum Visa Credit Card.

After enrolling in the service, you will be alerted when the following activity occurs:

  • 4 or more transactions within a 24-hour period
  • Authorizations greater than $100
  • Fuel transactions
  • International transactions
  • Declined Authorizations 

Your text message alerts might appear similar to these.

4 or More Transactions within a 24-Hour Time Period

4-or-more-trans

Authorizations Greater than $100

auth-more-than-100

Fuel Transactions

fuel-alert
gas-station-alert

International Transactions

intl-trans
Declined Authorizations
trans-declined
All highlighted fields will be automatically populated with the information indicated in the descriptions below.

msg-desc
For greater security when shopping online, activate your FFCU Platinum Visa with Verified by Visa. Verified by Visa protects Visa cards with personal passwords, giving cardholders reassurance that only they can use their Visa cards online. We offer this free service to our valued members to help you prevent unauthorized use of your Platinum Visa online.
Visa's Zero LiabilityPolicy1 is Visa's guarantee that you won't be held responsible for unauthorized charges made with your account or account information. You're protected if your Visa credit or debit card is lost, stolen or fraudulently used, online or offline. 

1Visa's Zero Liability Policy covers U.S.-issued cards and does not apply to certain commercial card transactions, or any transactions not processed by Visa. You must notify First Financial Credit Union immediately of any unauthorized use. For specific restrictions, limitations and other details, please consult your issuer.

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