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Attention Members: We are encountering higher than normal call volume which is impacting wait times due to Covid-19 concerns. If you have any questions or concerns, we encourage you to log into Online Banking and chat securely with an eBranch Representative.

We're here to help.

Your safety and well-being are our top priority. That includes your financial well-being. As we navigate COVID-19, we have taken significant measures to help ensure members and staff are safe during this uncertain time.

We understand members may not be as comfortable visiting their local branch now. We encourage you to consider using our Online and Mobile Banking, which provide secure, 24-hour access to your First Financial accounts. Consider it your personal branch at your fingertips.

We are able, willing and ready to help you in anything you may need.

If you’re feeling anxious about your financial health during these uncertain times, you’re not alone. That’s why the three national credit reporting agencies are giving people weekly access to monitor their credit report — for free.

Read more >


Our branches remain open during regular business hours, however by appointment only. Schedule your appointment at your local branch below.  You can perform all of the same transactions at the branch (withdrawals, deposits, payments, etc.).  Alternatively, Online and Mobile Banking is available if you wish to bank from home.

You will receive an appointment confirmation from a branch representative via phone call. Please don't visit your local branch until you receive your confirmation. When reporting for your appointment, please call the number on the branch entrance door sign so a branch representative may verify your identification.

Everyone will need to practice 6ft. social distancing to the extent practicable both outside and inside the branch.  Everyone will need to practice 6ft. social distancing to the extent practicable both outside and inside the branch. Please note the maximum capacity limit for your branch.

IMPORTANT:

If you are experiencing any symptoms of respiratory illness, including fever or cough, you are not allowed to enter the branch, per the Safer at Home Order for Control of COVID-19 issued on March 19, 2020. We appreciate your understanding and cooperation.

Find Your Nearest Branch:

Brea
La Mesa
Lakewood
Los Angeles
Montclair
Northridge
Pasadena
Redlands
Torrance
West Covina

Financial Hardship—Loan Assistance for Members Impacted by COVID-19

Rest assured, our commitment to you and your financial well-being remains steadfast. We are here to help you if you have been adversely impacted by coronavirus (COVID-19).

Financial Assistance

Details

Emergency Loan Program

This low fixed-rate loan with flexible terms can be used for virtually any need.
Maximum Loan Amount: Up to $5,000
Term: Up to 60 months
Fixed-Rate: 5.00% APR*

Apply Today

Loan Deferments for Loans, Personal Loans and Credit Card

Peace-of-mind to help you with your loan payments during this difficult time.
  • Defer up to 3 payments
  • Late fees will not be charged
  • No negative credit reporting for payments deferred
  • Interest will continue to accumulate

Mortgage Forbearance Program

A Forbearance plan temporarily suspends your monthly payments during the Forbearance Period (3 months).
  • You can suspend 3 payments
  • Late fees will not be charged
  • Collections, foreclosures and late payment reporting will be suspended during forbearance
  • Interest and payments will continue to accumulate

Info

For more information or to request a deferment/forbearance:

Call us at (800) 537-8491 • Chat via Online Banking

Monday-Friday: 7am to 7pm
Saturday: 9am to 1:30pm
We encourage all members to remain alert for suspicious communications—social media, phone calls, text messages, emails, etc.—now. As news about COVID-19 evolves, there has been an increase in scams related to the virus.

As a reminder, First Financial will never request your Social Security information over the phone or via email. If you’re ever unsure about a First Financial communication, get in touch with us immediately using well-known contact information.

Want to get your Coronavirus relief check?

You’ve probably heard the news by now – the government is sending out relief checks as part of the federal response to the Coronavirus. Scammers heard the same thing, and they’re hoping to cash in on yours.

Read More >>

Coronavirus stimulus payment scams: What you need to know

We know there’s been a flood of information and updates about the government’s economic impact payments, or so-called stimulus checks, lately. But quickly and safely moving massive amounts of money into the hands of those who need it is a big job with a lot of moving parts. We also know that the more you know about the process, the less likely you’re going to be tripped up by calls, text messages, or emails from scammers trying to steal your money or personal information. Here’s what you need to know about the stimulus payments and how to avoid scams related to these payments.

Read more >>

Avoid Scams While Finding Help During Quarantine

Older adults may be hard hit by the coronavirus – and scammers prey on that. If you or someone you know must stay at home and needs help with errands, you’ll want to know about this latest scam.

Read More >>

FTC sends more warnings to sellers of scam Coronavirus treatments

Last month, the FTC and FDA sent warning letters to seven sellers of unapproved and misbranded products, claiming they can treat or prevent the Coronavirus. Today, the FTC sent warning letters to 10 more companies.

Read more >

Other Resources

Banking with eBranch through Online Banking

Members may reach us at (800) 537-8491 or visit their nearest branch—and now—members may also reach us by chat and email with our eBranch!

Online Banking Chat


Receive the same level of quality of service through eBranch. Log in to Online Banking and members can:

  • Chat with an eBranch Representative
  • Send/Receive Secure Emails to eBranch through Online and Mobile Banking
  • Apply for a Loan
  • Consolidate Your Debt with Visa Balance Transfers
  • And More!

Hours

Monday through Friday: 7 A.M. to 7 P.M.
Saturday: 9 A.M. to 1:30 P.M.

Online Chat

Must log into Online Banking to chat with an eBranch Representative*

*Chat is available only in online and mobile banking during business hours (Monday-Friday: 7am to 7pm, Saturday: 9am to 1:30pm).

Email

Loan/Membership Inquiries: eBranchRep@ffcu.org
Other Inquiries: eBranchService@ffcu.org

Our branches remain open for business. If you are not able to visit one of our branches, you can access your accounts remotely:

  • Call our Member Contact Center at (800) 537-8491 weekdays from 7am to 7pm and Saturdays from 9am to 1:30pm  (Pacific Time)
  • Free Mobile Banking App to check balances, transfer money, deposit checks and more
  • Free Online Banking at www.ffcu.org
  • Visit 30,000+ CO-OP ATMs (locations easily accessible on our website and mobile app)
Published Date: March 17, 2020

Dear Members,

At First Financial, the health and safety of our members and staff is always our top priority. Over the past several weeks, we have been learning about the coronavirus (COVID-19) and how it is impacting our communities. We are closely monitoring the Centers for Disease Control’s (CDC) guidelines and recommendations on preparedness and prevention of the virus.

We have always upheld high standards of safety and cleanliness and have enacted extra preventative measures. These include additional cleaning and disinfecting practices in our branches and corporate offices throughout the day, especially in high-touch areas—door handles, keyboards, PIN pads, ATMs, tables/desks, teller counters, and many others. We have provided employees with information on best practices from the CDC and we always encourage staff to stay home when they are not feeling well.

Our branches remain open for business and we encourage you to use our free and convenient digital channels and call center for your banking needs. If you are uncomfortable handling cash, our Visa Debit Card and Visa Credit Card can be used for making purchases, recurring payments and more.

We strongly encourage you to take advantage of our free digital services using our Online or Mobile App to deposit checks, view transactions, check balances, make transfers, bill payments and more.

If you haven’t enrolled in Online Banking, contact one of our First Financial representatives and we will help you get started.

In addition to our 10 conveniently-located branches, you can chat with eBranch during business hours from the comfort of your home. eBranch can help you with:

• Account inquiries
Apply for loans
Opening deposit accounts
Balance transfers
• And more

If you’ve been impacted and need help with your account, we are here to assist you. We have special products and services in place, including an Emergency Loan and Loan Deferment options.

Please call us at (800) 537-8491 during our regular business hours (Monday through Friday, 7 a.m. - 7 p.m.; and Saturday from 9 a.m. - 1:30 p.m) or explore our website for more information.


We value your membership and remain steadfast in our commitment to serving your financial needs while maintaining the safety of our staff and members.

Sincerely,
CEOSignature


Carlton Musmann
President/CEO

A Message About COVID-19 From First Financial President/CEO Carlton Musmann

Published Date: March 23, 2020

Dear Valued Members,

I want to thank you for your membership and the you trust you have placed with us to maintain your financial well-being. First Financial Credit Union (FFCU) has been serving the California educational community for over 85 years. We remain committed to providing you the high level service you expect.

California Governor, Gavin Newsom ordered a statewide stay-at-home order on March 19, 2020 to control the spread of COVID-19. The directive exempts critical infrastructure such as food and agriculture, health care, transportation, energy, and financial services. As FFCU provides critical services to support these functions, we will remain open for business.

At First Financial, we have taken measures to ensure we protect you and our staff. We are following social distancing guidelines including setting maximum capacity limits in our branches and at our headquarters. For the safety of all our members and staff, the maximum capacity at any branch is 10 people.

Branch Visits by Appointment Only
Beginning Thursday, March 26, 2020, branch visits will be by appointment only until further notice. On our website, you will be able to schedule your in-branch service appointment. Find your nearest branch and schedule an appointment today.

Remote Account Access Anytime, Anywhere
We have digital services to help you access your account remotely:

We value your membership and appreciate your understanding and cooperation with the proactive steps we have taken to protect you and our staff.

Sincerely,
CEOSignature


Carlton Musmann
President/CEO




Stay Informed regarding COVID-19 from the CDC

image of Coronavirus Disease 2019 (COVID-19)