COVID-19 | Southern CA Credit Union Events

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Attention Members: We are encountering higher than normal call volume which is impacting wait times. If you have any questions or concerns, we encourage you to log into Online Banking and chat securely with an eBranch Representative.

We're here to help.

Your safety and well-being are our top priority. That includes your financial well-being. As we navigate COVID-19, we have taken significant measures to help ensure members and staff are safe during this uncertain time.

We understand members may not be as comfortable visiting their local branch now. We encourage you to consider using our Online and Mobile Banking, which provide secure, 24-hour access to your First Financial accounts. Consider it your personal branch at your fingertips.

We are able, willing and ready to help you in anything you may need.

IRS begins delivering third round of Economic Impact Payments to Americans

WASHINGTON — The Internal Revenue Service announced today that the third round of Economic Impact Payments will begin reaching Americans over the next week.

Following approval of the American Rescue Plan Act, the first batch of payments will be sent by direct deposit, which some recipients will start receiving as early as this weekend, and with more receiving this coming week.

For more information about EIP and to see if you are eligible, please click here.

Treasury and IRS begin delivering second round of Economic Impact Payments to millions of Americans

The first wave of Economic Impact Payments (EIP), otherwise known as Stimulus Checks, have been issued. You may be eligible to receive a second EIP, and in most, cases, those who are, will receive a payment automatically. As with the first round, most recipients will receive these payments by direct deposit.

For more information about EIP and to see if you are eligible, please click here.

Credit reports are now free, every week

If you’re feeling anxious about your financial health during these uncertain times, you’re not alone. That’s why the three national credit reporting agencies are giving people weekly access to monitor their credit report — for free.

Access Your Accounts Remotely

Our branches remain open for business. If you are not able to visit one of our branches, you can access your accounts remotely:

Call our Member Contact Center at (800) 537-8491 weekdays from 7am to 7pm and Saturdays from 9am to 1:30pm (Pacific Time)
Free Mobile Banking App to check balances, transfer money, deposit checks and more
Free Online Banking at www.ffcu.org
Visit 30,000+ CO-OP ATMs (locations easily accessible on our website and mobile app)

Be Aware of Covid-19 Scams

We encourage all members to remain alert for suspicious communications—social media, phone calls, text messages, emails, etc.—now. As news about COVID-19 evolves, there has been an increase in scams related to the virus.

As a reminder, First Financial will never request your Social Security information over the phone or via email. If you’re ever unsure about a First Financial communication, get in touch with us immediately using well-known contact information.

Want to get your Coronavirus relief check?

You’ve probably heard the news by now – the government is sending out relief checks as part of the federal response to the Coronavirus. Scammers heard the same thing, and they’re hoping to cash in on yours.

Coronavirus stimulus payment scams: What you need to know

We know there’s been a flood of information and updates about the government’s economic impact payments, or so-called stimulus checks, lately. But quickly and safely moving massive amounts of money into the hands of those who need it is a big job with a lot of moving parts. We also know that the more you know about the process, the less likely you’re going to be tripped up by calls, text messages, or emails from scammers trying to steal your money or personal information. Here’s what you need to know about the stimulus payments and how to avoid scams related to these payments.

Read more >>

Avoid Scams While Finding Help During Quarantine

Older adults may be hard hit by the coronavirus – and scammers prey on that. If you or someone you know must stay at home and needs help with errands, you’ll want to know about this latest scam.

Read More >>

FTC sends more warnings to sellers of scam Coronavirus treatments

Last month, the FTC and FDA sent warning letters to seven sellers of unapproved and misbranded products, claiming they can treat or prevent the Coronavirus. Today, the FTC sent warning letters to 10 more companies.

Other Resources

Chat with a Branch Representative

Banking with eBranch through Online Banking

Members may reach us at (800) 537-8491 or visit their nearest branch—and now—members may also reach us by chat and email with our eBranch!

Receive the same level of quality of service through eBranch. Log in to Online Banking and members can:

Chat with an eBranch Representative
Send/Receive Secure Emails to eBranch through Online and Mobile Banking
Apply for a Loan
Consolidate Your Debt with Visa Balance Transfers
And More!

Hours

Monday through Friday: 7 A.M. to 7 P.M.
Saturday: 9 A.M. to 1:30 P.M.

Online Chat

Must log into Online Banking to chat with an eBranch Representative*

*Chat is available only in online and mobile banking during business hours (Monday-Friday: 7am to 7pm, Saturday: 9am to 1:30pm).

Email

Loan/Membership Inquiries: [email protected]
Other Inquiries: [email protected]

A Message About COVID-19 From First Financial President/CEO Carlton Musmann

Published Date: March 23, 2020

Dear Valued Members,

I want to thank you for your membership and the you trust you have placed with us to maintain your financial well-being. First Financial Credit Union (FFCU) has been serving the California educational community for over 85 years. We remain committed to providing you the high level service you expect.

California Governor, Gavin Newsom ordered a statewide stay-at-home order on March 19, 2020 to control the spread of COVID-19. The directive exempts critical infrastructure such as food and agriculture, health care, transportation, energy, and financial services. As FFCU provides critical services to support these functions, we will remain open for business.

At First Financial, we have taken measures to ensure we protect you and our staff. We are following social distancing guidelines including setting maximum capacity limits in our branches and at our headquarters. For the safety of all our members and staff, the maximum capacity at any branch is 10 people.

Branch Visits by Appointment Only
Beginning Thursday, March 26, 2020, branch visits will be by appointment only until further notice. On our website, you will be able to schedule your in-branch service appointment. Find your nearest branch and schedule an appointment today.

Remote Account Access Anytime, Anywhere
We have digital services to help you access your account remotely:

Call our Member Contact Center at (800) 537-8491 weekdays from 7am to 7pm and Saturdays from 9am to 4pm (Pacific Time)
Free Mobile Banking App to check balances, transfer money, deposit checks and more
Free Online Banking
Access to 30,000+ CO-OP ATMs (locations available on our website and mobile app)

We value your membership and appreciate your understanding and cooperation with the proactive steps we have taken to protect you and our staff.

Sincerely,
CEOSignature