News & Information

We Tested Our Systems to Ensure We Can Serve Members if a Disaster Strikes

Your credit union took advantage of the annual Great California ShakeOut earthquake preparedness drill on October 18 to conduct a company-wide disaster recovery exercise. This afforded us the opportunity to simulate a disaster.

On this day, our Corporate Center was closed; however, our branches were open with limited systems. Our online banking, ATMs and Call-24 were up and working throughout the day. Executive and senior management, along with critical departments, worked from a location more than 50 miles from the Corporate offices and ran the daily credit union operations.

We are happy to report that the exercise was successful and if/when a true disaster occurs that disrupts business as usual, we have processes and procedures in place to handle it and to provide continuous service to our members.

We would like to thank all of our members for their patience during the exercise. This will not be the last time we test our systems. Rest assured, First Financial will be here when you may need us the most. 

At First Financial, we always strive to provide products and services that bring added value and meet the needs of our members. We reassess our membership benefits to ensure we are delivering on our promise. To that end, we are discontinuing Holiday Skips. This program is no longer available.

If you have any questions, please call (800) 537-8491, chat with eBranch or stop by your nearest branch during regular business hours. Thank you for being a valued member.